HireDiversity Inc. (hereinafter referred to as the "Company") operates "HIREVISA" in accordance with the Act on the Consumer Protection in Electronic Commerce, and establishes the following refund policy.
In case of any discrepancy between the translated version and the original Korean version of this refund policy, the Korean version shall prevail.
Effective Date: 2024-10-01
Article 1. Refund Criteria
Article 2. Refund Handling Criteria by Case
Article 3. Refund Request Method
Article 4. Refund Processing Time
Article 5. Refund by Payment Method
Article 6. Additional Notes
Refunds will be processed based on the following criteria:
Refund handling criteria by case are as follows:
| NO. | Reason | Refund Policy |
|---|---|---|
| 1 | Cancellation due to applicant's personal reason (New foreign resident registration service) | Not refundable |
| 2 | Underpayment (amount paid is less than the invoiced amount) | Additional payment required to continue the service |
| 3 | Overpayment (amount paid exceeds the invoiced amount) | Refund issued after deducting handling fee |
| 4 | GKS scholarship (exemption refund) – Extension of stay / Change of visa type | Refund of government fee (stamp tax) based on submission method |
| 5 | Switch from group to individual application (New foreign resident registration service) | Not refundable, but immigration-related fees were paid on behalf |
| 6 | Switch from group to individual application (Extension of stay / Change of visa type) | Not refundable |
| 7 | Duplicate payment | Refund issued after deducting 10% handling fee |
| 8 | Duplicate application submitted to both Immigration Office and Hirevisa | Not refundable |
| 9 | Unable to apply for extension due to over 4 months remaining on current stay | Refund issued after deducting 10% handling fee |
| 10 | Incomplete documentation by applicant resulting in Hirevisa being unable to submit to immigration | Not refundable |
| 11 | Application submitted during the allowed period, but rejected due to stay expiring within 2 business days | Refund issued after deducting 20% handling fee |
| 12 | Application for extension was submitted but later rejected by immigration, resulting in service discontinuation | Only government fee (stamp tax) refundable; service fee not refundable |
| 13 | Hirevisa Plus (Membership) – Terms of service and refund policy | Please contact us separately |
Refund requests can be made through the following method:
Refund methods by payment type are as follows:
| Payment Method | Refund Process |
|---|---|
| Credit Card / Easy Pay | Automatically refunded to the original payment method (e.g., credit card) |
| Bank Transfer / Wire Transfer | Refunded after submission of a Korean bank account in the applicant's name |
Depending on the issuing bank's policy, it may take up to 7 business days for the refund to be credited. If there is a delay due to card company processing, please contact your card issuer directly.