HIREVISA Refund Policy

HIREVISA Refund Policy

HIREVISA, operated by Hire Diversity Inc. (hereinafter referred to as the "Company"), operates the following refund policy in compliance with the Act on Consumer Protection in Electronic Commerce.

In the event of any discrepancy between the translated version and the Korean original of this refund policy, the Korean version shall prevail.

Publication Date: March 19, 2026

Effective Date: April 2, 2026

Table of Contents

Article 1. Refund Criteria

Article 2. Refund Standards by Reason

Article 3. How to Request a Refund

Article 4. Refund Processing Timeline

Article 5. Refund Methods by Payment Type

Article 6. Additional Notes

Article 7. Revision History

Article 1. Refund Criteria

  1. 1.
    Once the document review has begun, the service fee is non-refundable.
  2. 2.
    Government fees are either refunded or processed via receipt number transfer, depending on the service.

Article 2. Refund Standards by Reason

New Residence Card Issuance — Refund Standards by Stage

StageReasonRefund Standard
Before Supplementation DeadlineDuplicate applicationFull refund
Incorrect service applicationService fee non-refundable once document review has started
Change of mindService fee non-refundable once document review has started; government fee receipt number transferred
After Supplementation DeadlineChange of mindService fee non-refundable; government fee receipt number transferred (within 7 business days)
Incomplete supplementation (payment completed)Service fee non-refundable; government fee receipt number transferred
Non-paymentNot eligible for refund
Company's errorFull refund
After submission to Immigration OfficeService discontinuation (switch to individual application / cancellation)Service fee non-refundable; government fee receipt number transferred
Change of mindService fee non-refundable; government fee receipt number transferred
After Residence Card issuancePenalty incurred due to Company's errorPenalty borne by the Company
Payment discrepancyUnderpayment / overpaymentDifference settled via additional payment or refund (service may be canceled if underpayment is not resolved within 3 business days)

Extension of Stay · Change of Visa Status — Refund Standards by Stage

StageReasonRefund Standard
Before Document ReviewDuplicate applicationFull refund
Incorrect service applicationFull refund
Change of mindFull refund
After Document ReviewChange of mindService fee non-refundable
Incomplete supplementation (payment completed)Service fee non-refundable
Non-paymentNot eligible for refund
Company's errorFull refund
After submission to Immigration OfficeService discontinuation (switch to individual application / cancellation)Service fee non-refundable
Change of mindService fee non-refundable
Application denied (immigration reasons: departure, tax arrears, etc.)Service fee non-refundable
GKS Scholar government fee refundGovernment fee (stamp tax) refunded based on submission method
Payment discrepancyUnderpayment / overpaymentDifference settled via additional payment or refund (service may be canceled if underpayment is not resolved within 3 business days)

Article 3. How to Request a Refund

  1. 1.
    Refund requests can be made through the HIREVISA app: My Page → Payment History → Request Refund.
  2. 2.
    Regardless of the channel used (CS channel, email, etc.), the refund request date is calculated from the time the official refund request form provided by the Company is submitted.
  3. 3.
    If a refund is not requested within the designated period, the Company is not obligated to process a refund.

Article 4. Refund Processing Timeline

  1. 1.
    Within 5 business days of receiving the refund form, the applicant will be notified of the final decision along with the reason.
  2. 2.
    Actual payment will be completed within 7 business days after the refund is approved. However, in the case of PG authorization cancellations, the refund timeline follows the respective card company's policy. If there is a delay due to the card company, please contact the card company directly.

If you have not received your refund within the above timeline, please contact us via the link below.

https://api2.hirevisa.com/m/helpcenter

Article 5. Refund Methods by Payment Type

Payment MethodRefund Method
Card / Easy PaymentAutomatically refunded to the original payment method (e.g., credit card)
Bank transfer / Convenience store cash paymentRefunded to the applicant's Korean bank account after submitting account details

If the applicant does not have a Korean bank account in their own name, a refund to a third party's account is allowed upon submission of the following 3 documents.

  1. 1.
    Copy of the third party's bankbook
  2. 2.
    Copy of the refund applicant's ID (passport or Residence Card)
  3. 3.
    Third-party receipt consent form and power of attorney (Company-provided form, for legal dispute prevention)

Article 6. Additional Notes

  1. 1.
    If the service is suspended due to customer's fault (e.g., failure to submit documents, information errors), refunds may be partially restricted depending on the stage of progress.
  2. 2.
    Refund processing fees charged by the PG may be borne by the customer, depending on the payment method.
  3. 3.
    This refund policy complies with the Act on Consumer Protection in Electronic Commerce.
  4. 4.
    Service policies may be changed after prior notice, and will be communicated via the website or email.

Article 7. Revision History

This refund policy takes effect from the effective date. Any additions, deletions, or corrections due to changes in relevant laws and regulations will be promptly announced on the website.

Revision History